At Jovera Tourism LLC, we are committed to protecting your privacy. This Privacy Policy explains how we handle and safeguard any personal data you choose to provide while using our website, www.joveratourism.ae and mobile app.

We encourage you to review this page regularly, as our policy may be updated from time to time. By using our website, you agree to the terms outlined in this Privacy Policy and our Terms and Conditions.

1. Information Collection (Voluntary & Optional)

We only collect personal information when you choose to provide it, such as:

• Full name
• Email address
• Contact number
• Travel preferences and visa-related data
• FCM Token, if notifications enabled by user

None of this information is collected automatically or without your consent. You may browse the site and mobile app freely without providing any personal data. However, certain services (like visa applications or inquiries) may require relevant information to be submitted for processing.

2. How We Use the Information

Any personal data you choose to submit is used solely for the following purposes::

• To respond to your queries or requests
• To process visa or travel-related services, if opted
• To enhance your user experience
• To communicate important updates or relevant service information

Your data will not be sold, rented, or shared with any third party unless required for the service you have requested or as mandated by law.

3. Your Consent

By voluntarily submitting information via forms or applications on www.joveratourism.ae or mobile app, you:

• Consent to the processing and use of your information for the purposes mentioned above
• Agree to be contacted by us for updates or service-related information
• Understand that providing data is not mandatory, unless required for a specific service
• You may request to view, edit, or delete your information by contacting us directly.

We are not an embassy, consulate, or immigration authority, and we do not guarantee visa approvals, which are at the sole discretion of the issuing authorities.

4. Cookies

• Our website uses cookies to optimize functionality and enhance your browsing experience.
• Cookies help analyze website traffic and identify user preferences
• You can accept or reject cookies via your browser settings
• Rejecting cookies may limit some features, but basic site access remains unaffected

5. Payment Information

• For services requiring payment, we use secure, third-party payment gateways. We do not store or access your card or banking details. Payments are encrypted and processed externally with the highest level of security.
• All credit/debit card details are handled securely and are not stored or shared by us
• We do not pass your card details to any third party
• Payments made are governed by the policies of the payment processor used

We do not collect data in the background or access any information.

6. Data Security

We take strong measures to protect the confidentiality and integrity of your personal data:

• Secure SSL encryption across all forms
• Access to data is limited to authorized personnel
• We follow UAE data protection best practices
• However, as with all internet-based systems, absolute security cannot be guaranteed. We are not liable for unauthorized access due to factors beyond our control.

7. External Links

Our website may include links to third-party sites (e.g., airline or hotel booking platforms). We are not responsible for the privacy practices or content of these external sites. Users should read their privacy policies separately.

8. Fraud Protection and Phishing

Jovera Tourism will never ask you to disclose sensitive information like OTPs, passwords, or full card details over email or phone. If you receive suspicious messages claiming to be from us, please report them to:

Email: info@joveratourism.ae

Contact Information

Company Name: JOVERA TOURISM - L.L.C - O.P.C
Email: info@joveratourism.ae
Phone: +971 02 631 1977
Website: www.joveratourism.ae
Tax Registration Number: 104362827800001
Registered Address: Al Nahyan, Abu Dhabi, UAE